TERMS AND CONDITIONS
GENERAL TRADE | PRIVACY POLICIES | BUSINESS POLICIES | REFUNDS AND RETURNS | SHIPPING RATES AND TERMS
WWW.CHRISTOPHERHANLON.COM
WWW.CHRISTOPHERHANLON.CO.UK
WWW.CHRISTOPHERHANLON.FR
WWW.CHRISTOPHERHANLON.US
CHRISTOPHER HANLON® International connects four websites enabling you to seamlessly shop worldwide using one integrated platform with automatic customer data transfer between portals and global currencies. Henceforth referred to as www.christopherhanlon.com or CHRISTOPHER HANLON®. Christopher Hanlon® is an internationally registered/pending trademark.
I. *SALES, *OFFERS, *EXCLUSIVE DEALS, *SPECIALS, *Discounts, *REWARDS, *FREE, *FREE GIFT, **FREE + *VIP PRIVILEGES
CHRISTOPHER HANLON® provides customers the opportunity to indulge in 'offers' often referred to as: Sales, Offers, Exclusive Deals, Specials, *Rewards, *FREE Gifts, *FREE, **FREE, *Discounts or *VIP MEMBERSHIP PRIVILEGES. In some situations these 'offers' are to be used alone and may not be compounded; in other instances ‘offers’ are stackable and have no expiry. In all situations enter the Promotional Code at checkout and you will automatically be notified if it is stackable, not applicable or expired. Should you have any concerns speak to a CHRISTOPHER HANLON® consultant using LIVE CHAT, the 24/7-CUSTOMER-SERVICE page or telephone +61-2-80050224.
CHRISTOPHER HANLON® reserves the right to null, void, expire and recall any ‘offer’. The General terms of use are: 'Offers' are to be used alone and before the date of expiry (four weeks from issue unless specified elsewhere). 'Offers' are not redeemable for actual physical cash and are restricted to their stated promotional use only. All ‘offers’ are further restricted by the number of users. Therefore Promotional Offers and Gift With Purchase Merchandise may run out before the advertised expiry date. In these situations the ‘offer’ will be considered null and void. Neither the introductory 25% VIP Discount nor the 15% New Discount are usable with any FREE PERFUME Rollerball Offer.
LIMITED + RESTRICTED USAGe
Most ‘offers’ have Electronic Security Restrictions™ applied. That is to say, they have been assigned to a specific client at a specific email address. Therefore the promotional code will only work with the correct and relevant email address, security login, physical address or telephone number of the specified VIP MEMBER.
UNSUBSCRIBING TO OFFERS
When a VIP CHRISTOPHER HANLON® client unsubscribes all records including those relevant to their purchase history are automatically and permanently removed from all CHRISTOPHER HANLON® data bases and devices. Therefore potential future concessions, offers and privileges based on that information are deleted during unsubscribing. Potential accumulated bonuses such as Gift-with-Purchase for your next or current purchase are immediately negated.
II. counterfeit GOODS | legal ACTION at CHRISTOPHER HANLON®
Christopher Hanlon® and its legal advice team are committed to fighting counterfeits. The House of Hanlon® defends and protects its intellectual property rights (such as copyright, trademarks and physical products) by taking appropriate legal action against potential counterfeiters and working with authorities to ensure that consumers are guaranteed genuine CHRISTOPHER HANLON® branded products, from its ateliers.
Fighting against counterfeits means more than protecting our established and famous Australian brand image. It means protecting creativity, trade secrets and ensuring the exceptional quality of our products continues; in addition to the protection of consumers from health risks. There is only one way to ensure that articles are genuine: purchase them from shopping retailers exclusively authorized by CHRISTOPHER HANLON®. These retailers will display an ‘AUTHORIZED CHRISTOPHER HANLON® RETAILER’ official sign with a 3 digit CERTIFICATION NUMBER (eg., 018). To verify the retailer please email, text or telephone the three digit certification number displayed to: 24-CUSTOMER-SERVICE. There are no authorized sellers of Christopher Hanlon® leather goods, fashion items and watches on the internet except for: www.christopherhanlon.com, www.christopherhanlon.co.uk, www.christopherhanlon.fr and www.christopherhanlon.us.
III. REFUND + RETURN POLICY
• No Returns or Refunds ✘
Generally CHRISTOPHER HANLON® does not accept returns or refunds as it is our company policy to only manufacture premium grade CHRISTOPHER HANLON® registered and branded products. Our product quality is based on a 30 year brand history in luxury retailing in Sydney. Most items are artisan made in small batches and stock is therefore limited. Due to unidentified and possible health contamination risks it is extremely difficult to ascertain whether a product has been tampered with by the consumer. Therefore accepting returns may endanger the general health and safety of other members of the purchasing public. In addition, CHRISTOPHER HANLON® luxury products are handmade so the time, labour cost and hand skills in producing each CHRISTOPHER HANLON® product if far greater than standard mass produced luxury goods. If you are a new customer and are unsure CHRISTOPHER HANLON® strongly recommends purchasing one of the frequent trial, sample, tester or starter pack-offers – or to request an additional 5ML/0.169FL.OZe product sample at Checkout.
However, if for some reason your order is cancelled the account is automatically refunded by contacting CHRISTOPHER HANLON® using one of the seven (7) communication channels listed on the 24/7-CUSTOMER-SERVICE page.
In addition you have the option of contacting your credit payment provider to cancel the order and obtain a refund.
HOW CAN USERS CONTACT CHRISTOPHER HANLON FOR QUESTIONS REGARDING RETURN + REFUND POLICY?
• There are seven (7) contact options. Please visit the 24/7-CUSTOMER-SERVICE page for full disclosure. These methods include: 24 Hour Telephone, 24 Hour SMS, 24 Hour LIVE CHAT, Email, Direct Messaging on Wechat and Whatsapp.
• You can also contact CHRISTOPHER HANLON® by using Facebook, Instagram, Linkedin and Twitter (buttons appear on the bottom of this page).
CAN CUSTOMERS EXCHANGE A PRODUCT?
• No ✘
Do you issue refunds for items on sale (ie., discounted)?
• No. Items on sale are not eligible for refunds ✘
Do you issue refunds for CANCELLED ORDERS POST-DISPATCH?
• No. Dispatched orders cannot be cancelled for any reason. Items are not eligible for refunds ✘
Do you issue refunds for BESPOKE OR TRUNKSHOW items?
• No. Neither Bespoke nor Trunkshow Pre-Orders are eligible for refunds, returns or exchanges ✘
What are the conditions that must be met to issue a refund?
• Consumers must have the official electronic receipt or proof of purchase. All Gifts with Purchase in addition to purchased products must be returned unopened, unused and in the exact physical condition they were delivered/purchased including: original gift tags, presentation boxes, tissue and unbroken seals. Products with ripped, damaged or otherwise tampered with seals/wrappings are not acceptable due to health and safety risks to other members of the purchasing public. The full retail price of tampered with items plus shipping and handling costs will be deducted from the final refund amount (once approved). The customer should bear in mind that generally refunds are never offered, regardless of the consumer's having a receipt. In addition all refunds and returns may negatively impact VIP Membership. Product Return Time Period: seven (7) to ten (10) days from time of original delivery. All items must meet the conditions hereinbefore described in order to be issued a refund. Recommended: consumers should retain photographs of the items returned that verify their pristine condition for their own purposes. In addition, a complimentary Refund Voucher Code may be offered to the consumer, this Refund Voucher Code applies to a limited number of products which will be evident upon Checkout. Product Return Centre: Christopher Hanlon Return Centre 108 Mcurdy Road Geelong 3218 Victoria Australia.
How many days customers have to ask for a refund?
• 7 days
Refund processing time
The refund amount should be for the full value of items returned or O.S (Out of Stock) but doesn’t include Gifts with Purchase, shipping & service fees. Processing time occurrs at the end of the proceeding monthly business cycle. The Christopher Hanlon® business cycle ends between the 28th – 30th of each proceeding month (from time of original transaction). Processing time to reach your nominated bank/credit account takes up to seven (7) working days.
Note: When your return is processed, you are not reissued any promotions or coupons that were applied to the original purchase. VIP MEMBERSHIP Rewards and Privileges are recalibrated. Get help with questions about your refund amount.
OTHER WAYS OF GETTING A REFUND
• You filed a chargeback that is still open or if you won a settlement of any amount through your credit card or other payment processing company
IV. SHIPPING AND EXPORT POLICY
We will deliver the goods in accordance with the delivery option selected by you during the order process. If you have selected/purchased a product not suitable for shipping due to local or international regulations the product may be substituted/modified for a more suitable variant/product at the discretion of Christopher Hanlon® to meet all relevant safety guidelines. This alteration will be a free-of-charge customer service. In all situations we will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry or an unexpected import and customs clearance delay. Christopher Hanlon® does not accept any liability whatsoever for delayed delivery caused by any third party, unforseen circumstance or force majeure. As soon as you have received the goods you will assume all risk in the goods. All orders require a signature upon delivery unless the receiver/courier requests otherwise. If you are not there to sign for your order, the courier will generally leave a notice for collection card with details of how to collect your delivery. To ensure secure and undamaged delivery of your order, the courier will not be able to leave your order ‘hidden' at the address. If you have missed the delivery, generally you can nominate another time/date for redelivery by reading and responding to the instructions on the calling card; or by pre-clicking on the courier hyperlink in the confirmation email or text message. Always quote your ‘Tracking Number’. Importantly you should receive a final text message confirmation of the delivery, on the delivery day, via mobile telephone SMS.
Tracking Notifications – Parcel tracking details are sent via email and/or text message notification 24-48 hours before dispatch and also upon courier pick-up. Your nominated methods of communication at checkout will be used. It is imperative customers actively track their delivery on its journey with the nominated courier once notified. You can also follow your delivery status at: https://christopherhanlon.aftership.com
Non-Delivery – If Christopher Hanlon® has contacted you via your chosen channels (email, telephone and/or electronic device) and you fail to respond after multiple attempts; and also the contracted courier has attempted delivery but for reasons beyond their/our control (such as access to your building is prohibitive or not reasonably possible) Christopher Hanlon® will not be held responsible and No Refund is allowed forthwith. In such a rare instance, delivery will be deemed complete, successful and finalised after attempted delivery and the said notifications. Note: Whatever happens to the said goods thereafter will not be the responsibility of Christopher Hanlon® nor its couriers. To avoid this scenario: ensure your contact details are accurate and up-to-date to facilitate communication and please respond within 24 hours to all messages. When you are sent this message via telephone, sms and/or email your parcel will be officially deemed as Non-Deliverable.
Australian Shipping Rates, Times and Terms – Monday 11AM – 3.00PM, Tuesday 11AM – 3.00PM, Wednesday 11AM – 3.00PM, Thursday 11AM – 3.00PM, Friday 11AM – 3.00PM. This service is not operable on Saturday and Sunday. Therefore purchases made on Saturday or Sunday will be physically dispatched on the following Monday morning at earliest. Standard Delivery: Local Australian deliveries are generally 2-4 days. The exception is to Western Australia and Tasmania which is approximately 5+ days. We use a door-to-door, signature required courier service. It is a general company policy not to use postal services. Standard Australian delivery is AU$15.
International Shipping Rates, Times and Terms – Monday 11AM – 3.00PM, Tuesday 11AM – 3.00PM, Wednesday 11AM – 3.00PM, Thursday 11AM – 3.00PM, Friday 11AM – 3.00PM. This service is not operable on Saturday and Sunday. Therefore purchases made on Saturday or Sunday will be physically dispatched on the following Monday morning at earliest. Standard Delivery: our premium international delivery courier of choice is generally UPS. CHRISTOPHER HANLON® delivers to 220 countries worldwide. Keep in mind duties and taxes may vary significantly according to individual country laws, are subject to sporadic regulatory international border changes and CHRISTOPHER HANLON® cannot predict them nor is responsible for them (onus on receiver). Your luxury goods are sealed, electronically signed for and personally delivered to your door, exclusively, using premium international air-cargo delivery services. Standard International delivery is AU$60. Approximate time: 3-6 Days.
24/7-CUSTOMER-SERVICE FOR SHIPPING + ORDERS
CHRISTOPHER HANLON® operates a 24 hour concierge service for orders and parcel tracking with an online LIVE-CHAT instant messaging service, functioning on mobile and desktop platforms. This premium service operates seven days a week including public holidays with trained consultants to answer concerns.
V. INTELLECTUAL PROPERTY RIGHTS
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks, tradenames and all other intellectual property and material rights relating to the site content and its products per se, including any CHRISTOPHER HANLON® Software and/or any HTML or other code contained in this Site. All such content including third party and proprietary trademarks, designs, images, writings, product descriptions, brand narratives and stories, and related intellectual property rights mentioned or displayed on this Site are protected by Australian intellectual property laws, other laws and international treaty provisions. Use of images/representations: Christopher Hanlon® in accordance with local and international laws of photography and image/model usage hereby makes it publicaly known that content on the www.christopherhanlon.com site (including it’s social media and advertising platforms) featuring model(s), actors and/or settings in manners that would lead a reasonable person to believe that the model/actor (including the contextual setting) personally uses, is associated with or endorses a product or service makes it clear that the person/object therein photographed/depicted/referenced/represented is a ‘Model’ and the Content is being used for illustrative and/or brand narrative entertainment purposes only. You are permitted to use the content on this site only as expressly authorised by CHRISTOPHER HANLON® (if you obtain official writen or media/press approval) and may not otherwise reproduce, copy or distribute any such images or journalistic works (or parts thereof). Any reproduction or redistribution of the above listed content (written and/or visual elements) is strictly prohibited and may result in civil and criminal penalties. WARNING: Without limiting the foregoing, copying and use of the above listed materials (written and/or visual) to any other: server, location, website, online blog, saleable merchandise, social media channel, support for publication or reproduction or distribution is also expressly prohibited. To apply for usage or acquire further information about Christopher Hanlon® intellectual property rights (eg., trademarks, registered trademarks and copyright) visit MLM | FRANCHISE | PRIVATE EQUITY.
® REGISTERED AND/OR PENDING TRADEMARKS
© COPYRIGHT CHRISTOPHER HANLON 1994–2024. ALL RIGHTS RESERVED
WARNING
ONLY OFFICIALLY AUTHORISED RETAILERS AND BUSINESS PARTNERS ARE LEGALLY PERMITTED TO SELL CHRISTOPHER HANLON® BRANDED MERCHANDISE. CHRISTOPHER HANLON® DOES NOT AUTHORISE THE RESELLING OF ITS TRADEMARK REGISTERED LUXURY PRODUCTS, SERVICES OR SAMPLES VIA GREY MARKETS AND SECONDHAND OUTLETS.
CUSTOMERS ARE STRONGLY ENCOURAGED TO EXCLUSIVELY MAKE NEW PRODUCT PURCHASES THROUGH VERIFIED CHANNELS. AUTHENTIC CHRISTOPHER HANLON® BESPOKE PRODUCTS HAVE HOLOGRAPHIC SECURITY SEALS, EXCLUSIVE INSIGNIAS AND/OR EMBEDDED MICROCHIPS. COUNTERFEIT PRODUCTS ARE KNOWN TO EXIST. IF YOU NOTICE AN INFRINGEMENT CONTACT US - REWARDS APPLY.
VI. CHRISTOPHER HANLON® DESIGN STUDIO ARTWORK USAGE RIGHTS
Christopher Hanlon® and its namesake representatives (eg., Christopher Hanlon Design Studio) give no exclusive artwork rights to the individual elements per se that are used to compose a work of graphic or visual design. That is to say the final image (which is sold to the client) gives no extraction rights to the individual elements per se that comprise the completed image; such as fonts, or other visual elements contained therein (eg., photographs or illustrations). Your exclusive rights are for the actual artwork presented to you in its high quality, finished, print-ready, flattened artwork form. This artwork is called ‘Finished Art’. In addition Christopher Hanlon® waivers future and retrospective rights to the individual elements per se (extractions). Individual design elements are always sold seperately as unconnected and isolated entities. It is against all the terms of usage when a visual image is split, seperated, altered or extracted for usage or exploitation by the user. Your exclusive usage rights are covered for: the flattened, finished, high quality print-ready artwork provided to you (called a Deliverable). You the client may legally reproduce this high quality Finished Artwork providing the aggregate reproduction of any Content is five hundred thousand (500,000) or less.
VII. Direct marketing - OPTING OUT
CHRISTOPHER HANLON® will not send you direct marketing communications unless you provide your consent to receive such information by providing your personal information to us. You are providing consent to receive direct marketing material from CHRISTOPHER HANLON® by: 1. subscribing online at www.christopherhanlon.com 2. opting in to receive direct marketing material in-store 3. purchasing a CHRISTOPHER HANLON® product worldwide from an authorized representative or agent 4. emailing or verbally connecting with CHRISTOPHER HANLON® or one of its affiliates, social media platforms, representatives or agents and providing your contact details. Once you have provided CHRISTOPHER HANLON® with your consent to receive direct marketing material, CHRISTOPHER HANLON® may use your 'personal information' to provide you with current information about events, special offers you may find of interest, changes to our organisation, or new products or services being offered by CHRISTOPHER HANLON®. When you provide CHRISTOPHER HANLON® with consent to use your 'personal information' for direct marketing purposes, you consent to CHRISTOPHER HANLON® using your information to contact you on an ongoing basis for this purpose, including by mail, email, SMS, social media and telephone.
If you no longer wish to receive marketing information from CHRISTOPHER HANLON®, you may at any time decline to receive such information by contacting the CHRISTOPHER HANLON® Australia on the contact page of this Site or unsubscribing from any official CHRISTOPHER HANLON® communication eg., email or newsletter. CHRISTOPHER HANLON® will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
UNSUBSCRIBING TO MARKETING
When a VIP CHRISTOPHER HANLON® client unsubscribes all records including those relevant to their purchase history are automatically and permanently removed from all CHRISTOPHER HANLON® data bases. Therefore all potential future concessions, offers and privileges are deleted during unsubscribing.
VIII. ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and CHRISTOPHER HANLON® will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Australia and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of CHRISTOPHER HANLON®.
We also reserve the right not to accept your order (or part thereof) or to exchange a particular item for a similar item of similar value when deemed necessary, even after a fulfilment notice has been issued. In the event for example that we are unable to obtain authorisation for payment, when packaging is in the process of being redesigned, when customer mistakes/misunderstandings have occurred on our ordering system via forms/messages or conversations, when shipping restrictions apply to a particular item, when new import or export regulations apply to a particular product or component, that the item ordered is out of stock or does not satisfy our quality control standards or is withdrawn, or that you do not meet the eligibility criteria set out within the T&C of Sales.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site: whether or not that merchandise has been sold, temporarily removed, updated or edited. Refusing to process a transaction or unwinding or suspending any transaction may occur after processing has begun.
DESCRIPTIONS | PRODUCT UPDATES | PRICE UPDATES
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. In addition, all prices are subject to sporadic increases and/or decreases without notice, reflecting various factors such as promotions and production costs. Please note: pictures, illustrations, photographs and written product descriptions used on this Site are representational artworks only. The product, perfume, cosmetic or design in real life may naturally differ as each piece is made by hand in limited quantities. Furthermore, the Christopher Hanlon® team is constantly seeking noble ways to improve the design, specifications and production of its luxury products. And these alterations may take place continually in an effort to provide you with a superior product – we therefore reserve the right to change without notice. In addition we shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price/description or visual representation; and we reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. If you purchased the product for a lower than recommended price we will generally provide customers the benefit of the lower price in order to maintain goodwill. Christopher Hanlon® ingredient listings are to the best of our knowledge accurate at the time of writing and on occasion will be updated – check the actual product for the most recent listing. In the event that products are recalled in transit, we will process your refund once the products have been returned to us (minus courier/transport charges).
IX. ELIGIBILTY TO PURCHASE
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and legally authorise; these details must be both valid and correct and you by default confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals and others who meet the CHRISTOPHER HANLON® terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to CHRISTOPHER HANLON®, whose applications are acceptable to CHRISTOPHER HANLON® and who have authorised CHRISTOPHER HANLON® to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. CHRISTOPHER HANLON® reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorise CHRISTOPHER HANLON® to perform credit checks and where CHRISTOPHER HANLON® feels necessary to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.
Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any content, software, products, or services contained within this Site. You may not use this Site, or any of its content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.
X. COMPENSATION
At our request, you agree to compensate us fully, defend us, and hold us CHRISTOPHER HANLON® harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the T&C of Sale by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.
X1. OUR RELATIONSHIP
You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and CHRISTOPHER HANLON® as a result of the T&C of Sale or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of CHRISTOPHER HANLON®, and we shall not be liable for any representation, act, or omission on your part.
XIi. NO WAIVER
If you breach the T&C of Sale and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the T&C of Sale
XIII. GOVERNING LAW
Purchase - Terms of ordering, TAXES, DUTIES + LIABILITY
The T&C of Sale together with all our policies and procedures will be governed by and construed in accordance to the relevant Australian law and the relevant courts of Australia will have exclusive jurisdiction.
The www.christopherhanlon.com website may be used to order a selection of CHRISTOPHER HANLON® products from CHRISTOPHER HANLON® AUSTRALIA company, directly online via the Internet from Australia for delivery to Australia and Internationally.
You may also place your order by telephone by calling 02-8005 0224 (local call charges apply from within Australia) or +61-(0)414962090 Monday to Sunday, generally between 10.00am to 5.30pm (unless otherwise stated on the Site) when paying with your credit or debit card.
CHRISTOPHER HANLON® products can be delivered internationally but CHRISTOPHER HANLON® accepts no responsibility for any taxes or other charges that might be levied by International customs and relevant authorities. These are the sole responsibility of the purchaser. CHRISTOPHER HANLON® AUSTRALIA does NOT accept responsibility for the delay of any packages retained for customs inspections, payment of duties and/or taxes or the like, in relation to country specific extraneous shipping charges/fees.
For each product selected on the www.christopherhanlon.com website, a summary page will be displayed automatically featuring a visual or written description of the item, the quantity selected, its unit price and the total amount owed for your order. You should check that this information accurately reflects your selection before confirming your order. Upon confirmation, your order will be submitted to CHRISTOPHER HANLON® for processing. While every effort is taken to try to ensure that the description, colouring, design and style of the CHRISTOPHER HANLON® products in the photographs/representations displayed on the www.christopherhanlon.com website are representative of the actual products, variations may occur due to technical restrictions of the artisan (made by hand), manufacturing and the colour/graphic reproduction on computer/electronic equipment. In addition CHRISTOPHER HANLON® routinely performs packaging updates and modifications in order to give you the best possible product and they may not be reflected in the current on-screen representation. Accordingly, CHRISTOPHER HANLON® shall NOT be liable for any error or inaccuracy in the photographs or graphical and written representations/descriptions/claims/usage of CHRISTOPHER HANLON® products displayed on the www.christopherhanlon.com website, social media platforms and marketing channels.
Once your order has been processed it is not possible to modify any part of the information printed on your receipt/tax invoice such as the billing and/or shipping name and/or address, please ensure all of the details you have provided are correct before finalising your order.
CHRISTOPHER HANLON® reserves the right to cancel any order placed by a customer with whom it has a dispute concerning an order, or if CHRISTOPHER HANLON® has reasonable cause to suspect that such customer has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity or for any other legitimate cause. If your order has been cancelled, funds that were held on your credit card (in order to secure final payment upon dispatch of your order) will be returned within approximately 30 business days, this time frame is outside of www.christopherhanlon.com Australia’s control and will vary depending on your financial institution and/or type of credit card. www.christopherhanlon.com is unable to issue a refund to expedite this process.
For any special and/or exceptional order (large orders, orders requiring a greater quantity than currently available on www.christopherhanlon.com), please contact our Customer Service by email or telephone. Special and/or exceptional orders will not be accepted for return and/or exchange to www.christopherhanlon.com or any CHRISTOPHER HANLON® boutique or re-seller.
Any exotic skin item (crocodile, alligator, ostrich, lizard etc.) or item with exotic skin components will have a CITES document included with the order, this documentation must always accompany the exotic skin item including for all after-sales purposes. CHRISTOPHER HANLON® will not be able to re-issue a lost CITES document under any circumstances. Due to CITES regulation exotic skin items or items with exotic skin components cannot be exchanged or refunded.
XiV. Delivery Time - Problems of delivery
Any failure to deliver or late delivery exceeding eight (8) business days should be reported to our Customer Service as soon as possible. In order for your claim to be accepted, please notify us of it within a maximum of fifteen (15) calendar days from the date of confirmation of your order. You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g. open package, damaged goods, etc.) by hand, if possible, on the delivery notice at the time of delivery, and then sign. Photographs are also an important means of verification.
XV. Disclaimer of Warranty
The exclusion of or limitations to CHRISTOPHER HANLON® AUSTRALIA company liability contained hereunder are made to the full extent permitted by law. Not withstanding any other provision of these Terms and Conditions of Sale, where any law implies any term, condition or warranty which cannot be excluded, restricted or modified at all or only to a limited extent, the term, condition or warranty will apply, except to the extent it can be excluded or limited.
To the extent permitted by law, CHRISTOPHER HANLON® liability for any breach of any such term, condition or warranty to the extent it can be limited, is limited at CHRISTOPHER HANLON® option, to any one or more of the following:
- in the case of goods:
- the replacement of the goods or the supply of equivalent goods; or
- in the case of services:
- the supplying of the services again
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
CHRISTOPHER HANLON® does not guarantee or represent that:
- the www.christopherhanlon.com website is free from viruses, worms, trojan horses or other destructive material;
- the information contained on the www.christopherhanlon.com website (and it’s social media platforms) is accurate, complete or up to date.
The www.christopherhanlon.com website may contain technical inaccuracies or other defects; CHRISTOPHER HANLON® does not guarantee that any such defects will be corrected. The www.christopherhanlon.com website and its contents are provided on an ‘as is’ and ‘as available’ basis.
XVI. PRIVACY POLICY | Law + Disputes
These Terms and Conditions of Sale and Use shall be governed by and construed in accordance with the laws of New South Wales. Each party irrevocably submits to the non exclusive jurisdiction of the courts of New South Wales and the courts competent to determine appeals from those courts, with respect to any proceedings that may be brought at any time relating to these Terms and Conditions.
How does CHRISTOPHER HANLON® collect your 'personal information' CHRISTOPHER HANLON® collects 'personal information' about you in the following ways:
- when you visit our website www.christopherhanlon.com;
- when you make a purchase in a CHRISTOPHER HANLON® store/franchise/authorised dealer/outlet/channel or contact us through our call centres/social media platforms;
- when you complete any forms CHRISTOPHER HANLON® provides you with or when you join the Customer Book/Client List or VIP Club;
- when you request a product which is not available and ask CHRISTOPHER HANLON® to notify you of when it will receive additional stock;
- when you leave a product for repair or alteration at an CHRISTOPHER HANLON® store; or
- when you attend an event hosted by us;
- when you apply for employment with us;
- when you join our staff or hand our staff a business card; or
- if you are business providing goods are services to CHRISTOPHER HANLON®, when we enter into a possible arrangement with you for you to provide CHRISTOPHER HANLON® with those goods and services.
Where reasonable and practical, CHRISTOPHER HANLON® will collect your 'personal information' only directly from you. However, we will also collect information about you from third parties, such as a partner or spouse who contacts us on your behalf or from your friends or our external consultants who make provide your 'personal information' to CHRISTOPHER HANLON® in order to invite you to events you may be interested in.
If you provide 'personal information' to CHRISTOPHER HANLON® about someone else, you must ensure that you are entitled to disclose that information to us and that, without CHRISTOPHER HANLON® taking any further steps required by privacy laws, CHRISTOPHER HANLON® may collect, use and disclose such information for the purposes described in this Privacy Policy. For example, you should take reasonable steps to ensure the individual concerned is aware of the various matters detailed in this Privacy Policy. The individual must also provide the consents set out in this Privacy Policy in respect of how we will deal with their personal information.
You may use the www.christopherhanlon.com website without providing any 'personal information' to CHRISTOPHER HANLON® or any other member of the CHRISTOPHER HANLON® group. You will however, need to provide certain information, including your name, address, telephone number and e-mail address, as well as certain financial information (such as your charge or credit card number) if you choose to purchase products offered on the CHRISTOPHER HANLON® website for the purposes of paying for the products you ordered and processing your order.
XVII. PRIVACY POLICY | Data Security
CHRISTOPHER HANLON® has put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. CHRISTOPHER HANLON® expressly forbids and hereby does not authorise any third party source, integration or connected technology source to mine or obtain customer information without our prior consent and the consent of the participating customer. This claim will override any other term or condition that maybe be integrated into third party contracts.
CHRISTOPHER HANLON® has put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Sharing your information: We do not, and will not, sell, give or knowingly distribute any of your personal data to any third party – including your name, address, email address or phone number. We want to earn and maintain your trust, and we believe this is essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
Companies that do things to get your purchases to you, such as payment service providers, warehouses, and couriers
Professional service providers, such as digital marketing agencies and website hosts, who help us run our online business
HM Revenue & Customs, regulators and other international authorities who require reporting of processing activities in certain circumstances.
We share personal data and other data related to the Christopher Hanlon® Services, which Christopher Hanlon® has collected from you in relation to our Christopher Hanlon® Services, this is only used to:
enable customers to move seamlessly between the www.christopherhanlon.com and www.christopherhanlon.us and www.christopherhanlon.co.uk and www.christopherhanlon.fr international websites without having to set up three separate international accounts; and
allow www.christopherhanlon.com to ensure that we meet contractual commitments to you.
We require all third parties to respect the security of your personal data and to treat it in accordance with the appropraite international or regional law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
XVIII. PRIVACY POLICY | How does CHRISTOPHER HANLON® use your 'personal information'?
CHRISTOPHER HANLON® uses your 'personal information' for the purpose for which it has been provided, for reasonably related secondary purposes, any other purpose you have consented to and any other purpose permitted under the Privacy Act. This may include using your personal information for the following purposes:
- to provide you with the products or services you requested;
- to verify your identity;
- to assess, process and manage an order placed by you;
- for complaints handling or data analytics purposes;
- to assess, process and manage your application for employment;
- as part of our on-going relationship with you as an employee; or
- as part of our ongoing relationship with organisations and other businesses that provide CHRISTOPHER HANLON® with goods and services.
XIX. C.H.A.R.P™ AFFILIATE REFERRAL PROGRAM
The CHRISTOPHER HANLON® Affiliate Referral Program or hereafter referred to as C.H.A.R.P™ allows approved independent sellers (businesses) to sell and market selected CH® merchandise via blogs, websites, shopping sites and through direct referral to their social, business and friendship groups. Commissions arrive every 30 days (after approval) to your nominated Paypal inbox. The C.H.A.R.P™ disclosure and financial statement is available with updates published annually on the designated C.H.A.R.P™ MASTER PORTAL login page. The complete Business Agreement is located on the Affiliate Program Master Portal.
XX. CODE OF CONDUCT – MULTILEVEL MARKETING (MLM), PRIVATE EQUITY, BRAND LICENSING, BUSINESS OF RETAILING, AFFILIATE REFERRAL PROGRAM (ONLINE), WHOLESALE, PUBLIC RELATIONS, ADVERTISING, SOCIAL, MARKETING, DESIGN STUDIO + FRANCHISE
All business and social opportunities to sell, distribute, market, engage with or trade exclusive CHRISTOPHER HANLON® luxury products and services is at the sole discretion of the CHRISTOPHER HANLON® Business Team. Under no circumstances is CHRISTOPHER HANLON® obliged to accept new clients, divulge confidential information (past or present) or accept business propositions (including those proposed by previous business partners and/or associates). CHRISTOPHER HANLON® strictly protects, lawfully upholds and controls all trade secrets and business know-how. The CHRISTOPHER HANLON® brand itself is protected by extensive intellectual property rights throughout the world. The CHRISTOPHER HANLON® Business Team are the sole and exclusive guardians of these valuable intelectual assets, the brand equity, and the finely crafted luxury products per se. In all business and social matters, final decisions and outcomes will require no further explanation. CHRISTOPHER HANLON® always operates under 1. Non-Disclosure Agreements (NDA) and 2. Equitable Duty of Confidence Agreements (informal, verbal and unsaid) under general Australian and International legal business confidentiality codes of conduct; this includes information passed from one person to another in general spoken discussions and/or through other means of communication such as social media, text, telephone, live chat, gestural, image or product. Therefore CHRISTOPHER HANLON® and its employees must keep confidentiality during all brand matters.
XXI. Changes and updates to T&C